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Frequently Asked Questions
Here, you'll find answers to the most common questions people ask LG Hausys.
If you are not satisfied with the information on our FAQ, please website contact us or call 866-544-4622.
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HI-MACS®
How do I share my project on the website?
Send us the following details to DealerUSA@lghausys.com We will contact you back after reviewing the details.
- Project type (residential, healthcare, restaurant, etc.)
- Application (countertop, vanity, lobby desk, walls, etc.)
- Project location - Best person to contact about the project
- Pictures (if any)
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HI-MACS®
Where can I see the sinks?
HI-MACS® offers a complete line of vanity and kitchen sinks.
HI-MACS® solid surface sinks are all easily seamed to HI-MACS® countertop providing a beautiful smooth, clean, and well-designed surface.
In order to view the sinks before making a purchase, please visit your local home center.
Visit Sink & Bowl for more details.
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HI-MACS®
What type of surface finishing is available for HI-MACS® solid surface?
Consult with your dealer and fabricator to choose the finish option that is most suitable.
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HI-MACS®
I removed a scratch/stain with a light duty scrubbing pad and the area is not as glossy as the rest of the countertop. What to do?
Visit our Care and Maintenance page for additional information.
The basic rule of thumb is to only use a mild abrasive with a blue or green Scotch Brite® pad for HI-MACS® solid surface installed with a matte finish.
If the surface was installed with a gloss finish, stick with ammonia based glass cleaner like 409® and do not use any abrasive cleaning pad.
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HI-MACS®
Will repairing or refinishing the HI-MACS® alter the original color and finish?
No, repairing or refinishing the HI-MACS® solid surface will not alter the original color and finish.
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HI-MACS®
How do I repair a scratch or a cut?
Scratches and cuts can be buffed away with a light duty scrubbing pad and a mild abrasive cleanser.
Clean thoroughly with soap and water and let dry. Any scratch on a high gloss finish countertop should be removed by a professional fabricator.
For knife cuts, deep cuts, gouges and chips, contact your fabricator. The damage is repairable but may require special tooling and expertise.
Visit our Care and Maintenance page for more information.
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HI-MACS®
What will stain my HI-MACS® surface and how do I remove it?
Thanks to its unique technology, HI-MACS® withstands most everyday stains.
We recommend using a common household cleaner to clean our countertops.
Please refer to the HI-MACS® Care and Maintenance page here.
If you have any other questions, feel free to contact us.
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HI-MACS®
Can I place hot pans or pots on HI-MACS® surface? How heat-resistant is HI-MACS®?
Prolonged or extreme heat and flame can cause yellowing and damage the surface.
In most cases, the damage can be repaired but it is still recommended that hot pads and trivets are used to protect the surface and
prolong the product lifetime. Do not place high-heat cookware, such as electric skillets, frying pans, griddles or slow cookers
directly on the surface without hot pads and trivets
For more detail:
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HI-MACS®
How do I maintain HI-MACS® solid surface on a daily basis?
Due to its non-porous attribute, there is no wax or sealant required for any special care of the product. Normal cleaning only requires
soap and water or damp cloth with mild cleanser. If you have chosen a matte finish, you can use an abrasive cleaner like Ajax® or Comet®.
When you do so, we recommend periodically cleaning the entire surface in a circular motion to maintain uniformity. Do avoid using
strong acidic cleaners, such as those designed for drains, toilets and ovens. Some of these cleaners can cause whitening which can be
difficult to remove. Please visit our Care and Maintenance page, and contact us if you have any further question.
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HI-MACS®
How long will HI-MACS® solid surface last?
HI-MACS® is backed by an industry-leading 15-year fully transferrable warranty from the manufacturer.
