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  • About LG Hausys Viatera®
  • Frequently Asked Questions

Frequently Asked Questions

Here, you'll find answers to the most common questions people ask LG Hausys.
If you are not satisfied with the information on our FAQ, please website contact us or call 866-544-4622.

  • Viatera® How do I clean stains and dried spills?

    For tougher stains, mild non-abrasive cleansers are a good solution to keeping the surface looking new.

    Recommended cleaners include: Formula 409® Glass & Surface Cleaner, Lysol® and Greased Lightning®

    For dried spills, a non-abrasive scrub pad can be used. Rinse thoroughly and wipe with a damp cloth to remove all residue.

    Avoid using harsh chemicals or products that contain bleach. 

    For tough spots from items such as gum, grease, paint, food and more, scrape off the residue with a razor blade or putty knife prior to cleaning. 

    The scraping may leave a gray metal mark on the countertop and can be cleaned off by using a recommended cleaner and a soft non-abrasive scrub pad. 

    Buff with a damp cloth. 

    For stubborn spots or stains, soak a pad of paper towels in water and any of the recommended cleansers and apply the towel to the stain and let soak for a few minutes. 

    Deeply clean with a non-abrasive scrub pad and cleanser, rinse thoroughly, and buff with a damp cloth. 

     

    For knife cuts, deep cuts, gouges and chips, contact your authorized fabricator. 

    The damage may require special tooling and expertise. Visit our Care and Maintenance page for more information.

  • Viatera® How heat resistant is Viatera®?

    Viatera® can endure the everyday rigors of normal cooking temperatures for a short duration without the fear of scorching or burning,

    but it is still recommended to use hot pads and trivets. 

    Do not place high-heat cookware, such as electric skillets, frying pans, griddles or slow cookers directly on the surface without hot pads and trivets. 

    With proper care and maintenance, Viatera® will remain beautiful and durable for many years.

  • Viatera® How do I maintain Viatera® quartz surface on a daily basis?

    Normal cleaning of Viatera® requires only a damp cloth or paper towel and mild household detergent.

    For sticky spots, liquid detergent may be required. 

    The following are recommended commercial cleansers that are available for routine care or of your Viatera® quartz surface - non-bleach, 

    non-abrasive liquid household cleaners: Simple Green® lime-scale remover, Vinegar cleaner (diluted), Formula 409® Glass and Surface Cleaner, Lysol®

    Greased Lightning®. Please visit our Care and Maintenance page.

  • Viatera® What does my 15 year warranty cover?

    Viatera® is backed by an industry-leading 15-year limited, fully transferable warranty from the manufacturer.

    This warranty is valid for residential applications. We will repair and/or replace the product.

  • Viatera® How long will Viatera® quartz surface last?

    Viatera® was designed to keep up with our ever demanding needs while providing you the utmost elegance and beauty countertops has to offer.

    The countertop is not indestructible, however by following the simple care guidelines,

    you can enjoy many years of natural beauty and easy care not to mention peace of mind with a 15 year transferable warranty.

  • Viatera® What is the size and weight of Viatera® quartz surface?

    Slab Thickness

    2cm (approx. 3/4") & 3cm (approx. 1-1/8")

     

    Slab Dimension

    Standard 55"x119" (45 sq. ft.)

    Jumbo 63"x126" (55 sq. ft.)

    Jumbo II 63"x130" (57 sq. ft.)

     

    Viatera® quartz surface approximately weighs 15lbs per square foot (3cm thickness) and 10lbs per square foot (2cm thickness).

  • Viatera® How do I qualify to be an Authorized Viatera® Dealer?

    1. CREATE A NEW ACCOUNT

    2. MAKE SURE TO SELECT AUTHORIZED DEALER IN GROUPS 

    3. WAIT FOR OUR TERRITORY MANAGER'S CONTACT   

     

    Once we receive your information and see your desire to promote and sell LG Hausys products, 

    we will send you a welcoming kit that will help you get started as a LG Hausys Authorized Dealer.

  • Viatera® Who manages the installation process of Viatera® quartz surface?

    Viatera® is fabricated and installed by our network of authorized dealers and fabricators.

    Employing a licensed professional will reflect the quality and service expectations of LG Hausys and ensure full warranty.

  • Viatera® Can I purchase smaller than standard sized sheet?

    There is a minimum of (1) slab for purchasing Viatera® quartz surface from LG Hausys - the manufacturer.

    However if the project is of a smaller scale, customers should visit nearby authorized dealer/fabricator shops or retail stores since they usually sell 

    in smaller sizes from remnant parts or sell with smaller minimum size.

  • Viatera® The color I am looking for is not listed on the website. How do I know if the color is current or discontinued?
    If the color cannot be found on the Color Gallery, it may be discontinued in which case you should contact us to confirm at ViateraUSA@lghausys.com.